FAQ

PRODUCT INFORMATION

Why are the capsules sold in quantities of 10?

Why do you use aluminium for Nespresso capsules?

Is coffee bad for my health?

Do Nespresso capsules have an expiration date?

What happens if I use one of your capsules after the 12-month shelf life?

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ORDERS

What are your delivery terms?

Where can I buy Nespresso Capsules?

Where can I buy Nespresso machines?

What does my order status mean?

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ONLINE SUPPORT

I forgot my password. What should I do?

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PRODUCT ISSUE

Why is there is a change in the coffee taste of my capsules?

Why is Nespresso coffee more expensive than coffee found in stores?

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MACHINE SUPPORT

How long is the Nespresso Warranty in the Vietnam?

What is a Descaling Kit and how often should I descale my machine?

Where can I find my machine’s serial number?

If non-Nespresso capsules are used in Nespresso machines, does this void the warranty?

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BRAND & PROMOTIONS

What is ÂN NAM FINE FOOD CO., LTD. ?

How can I submit a proposal or a sponsorship request?

Does Nespresso offer Fair Trade coffee?

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